Part I Introduction to Management

Chapter 1 management and organizations

• management and organizations a managers dilemma
• why are managers important
• Who are managers and where do the work
• What do managers do
• How is the managers job changing
• Why study management
• Skill exercise building political ability
• Summary by learning outcomes
• Early management
• Classical approach
• Behavioral approach
• Quantitative approach
• Contemporary approaches
• Case application 1
• Case application 2
• Management history module chapter summary by learning outcomes

Chapter 2 understanding management’s context: constraints and challenges

• Understanding managements context constraints and challenges
• The manager omnipotent or symbolic
• The external environment constraints and challenges
• Organizational culture constraints challenges
• Current issues in organizational culture
• Case application 1 out of control
• Case application 2 dressing up
• Chapter 2 summary by learning outcomes
• Skills exercise developing your environmental scanning skill

Part II Integrative Managerial Issues

Chapter 3 managing in a global environment

• Managing in a global environment
• 3.1 What is your global perspective
• 3.2 Understanding the global environment
• 3.3 Doing business globally
• 3.4 Managing in a global environment

Chapter 4 managing diversity

• Managing diversity
• Diversity 101
• The changing workplace
• Types of workplace diversity
• Challenges in managing diversity
• Workplace diversity initiatives
• Preparing for the exams and quizzes
• Preparing for your career

Chapter 5 managing social responsibility and ethics

• What is social responsibility
• Green management and sustainability
• Managers and their ethical behaviour
• Encouraging ethical behaviour
• Social responsibilities and ethical issues today world
• Case application 1 lessons from lehman brothers will we ever learn
• Case application 2 green up on aisle two
• Managing social responsibility and ethics
• Chapter 5 summary by learning outcomes
• Chapter 5 preparing for my career

Chapter 6 managing change and innovation

• Managing change and innovation
• The change process
• Different types of organizational changes
• Managing resistance to change
• Contemporary issues in managing changes
• Stimulating innovations
• Case application 1 too big to change
• Case application 2 stress kills
• The summary of the chapter by learning outcomes
• Preparing for my career managing change and innovation

Part III Planning

Chapter 7 managers as decision makers

• Managers as decision makers
• How is a decision taken
• How is a decision made
• Classification of decisions and decision making conditions
• Styles of decision making
• How to make and implement decisions effectively
• Case application 1 curtain fall
• Case application 2 tumultuous waters
• Summing up decision making managers job
• Check out your managerial instincts

Chapter 8 foundations of planning

• Foundations of planning
• The what and why of planning
• Goals and plans
• Different approaches for goal setting
• Effective planning in contemporary business
• Case application 1 icelandic volcano 1 global commerce 0
• Case application 2 building a future
• Chapter eight summary by learning outcomes
• Preparing for my career in chapter eight

Chapter 9 strategic management

• Strategic management
• Defining about strategy management
• The strategic management process
• Corporate strategies
• Competitive strategies
• Current issues of strategy management
• Case 1 application gaga over gaga
• Case 2 application faded signal
• Summary of chapter nine with learning outcomes
• Contemporary planning processes
• Planning tools for the techniques module
• Preparing tips for the career
• Techniques for resource allocation
• Techniques that will focus more upon environment

Part IV Organizing

Chapter 10 basic organizational design

• Basic organizational design
• Description of six elements helpful or organization design
• Contrast upon mechanistic and other organic structures
• Contingency factors affecting structural choice
• Traditional designing of organizations
• Case application 1 ask chuck
• Case application 2 a new kind of structure
• Chapter ten summary by learning outcomes
• Preparation for career basic organizational design

Chapter 11 adaptive organizational design

• Adaptive organizational design
• Contemporary designs of organizations
• Organizing for collaboration
• Flexible work arrangements
• Contingent force of work
• Todays organizational design challenges
• Adaptive organizational design
• Case application 1 drivers seat
• Case application 2 the virus hunters
• Chapter eleven summary by learning outcomes
• Preparing for my career adaptive organizational design

Chapter 12 managing human resources

• Managing human resources
• The human resource management process
• Identifying and selecting competent employees
• Providing employees with needed skills and knowledge
• Retaining competent high performing employees
• Contemporary issues in managing human resources
• Case application 1 thinking outside the box
• Case application 2 social connections
• Chapter twelve summary by learning outcomes
• Managing your career
• Preparing for my career managing human resources

Chapter 13 managing teams

• Managing teams
• Groups and group development
• Work group performance and satisfaction
• Turning groups into effective teams
• Current challenges in managing team
• Case application 1 aiming higher
• Case application 2 making order of chaos
• Chapter thirteen summary by learning outcomes
• Lets real response
• Preparing for my career managing teams

Part V Leading

Chapter 14 understanding individual behavior

• Understanding individual behavior
• Focus goals of organizational behavior
• Attitudes and job performance
• Personality
• Perception
• Learning
• Contemporary issues in organizational behavior
• Case application 1 understanding hclites part 2
• Case application 2 odd couples
• Chapter fourteen summary by learning outcomes
• Preparing for my career understanding individual behavior

Chapter 15 managers and communication

• Managers and communication
• The nature and function of communication
• Methods of interpersonal communication
• Effective interpersonal communication
• Organizational communication
• Information technology and communication
• Communication issues todays organizations
• Case application 1 gossip girls
• Case application 2 delivery disaster
• Chapter fifteen summary by learning outcomes
• Preparing for the career managers and communication

Chapter 16 motivating employees

• What is motivation
• Early theories of motivation
• Contemporary theories of motivation
• Current issues in motivation
• Case application 1 searching for
• Case application 2 best practices at best bully
• Chapter sixteen summary by learning outcomes
• Preparing for my career motivation

Chapter 17 managers as leaders

• Managers as leaders
• Who are leaders and what is leadership
• Early leadership theories
• Contingency theories of leadership
• Contemporary views of leadership
• Leadership issues in the twenty first century

Part VI Controlling

Chapter 18 introduction to controlling

• Introduction to controlling
• What is controlling and why is it important
• The control process
• Controlling for organizational performance
• Tools for measuring organizational performance
• Contemporary issues in control
• Case application 1 deepwater in deep trouble
• Case application 2 baggage blunders
• Chapter eighteen summary by learning outcomes
• Preparing for my career introduction to controlling

Chapter 19 managing operations

• Managing operations
• The role of operations management
• What is value chain management and why is it important
• Managing operations using value chain management
• Current issues in managing operations
• Case application 1 stirring thing up
• Case application 2 smooth ride
• Chapter nineteen summary by learning outcomes
• Preparing for my career managing operations

HOW IT WORKS

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