Before establishing any form of communication it gets vital to go for conveying messages. This is done always in presence of a sender along with a receiver. Messages are often converted to forms of symbols and then passed with the help of channels or rather say any medium to reach the receiver, and after reaching the receiver they will decode this message as per sender’s message for better understanding. Ultimately a transfer of message is done.
This can easily be understood from the Exhibit 15-1. But do remember that entire work being done here is compressed to being noise. Noise is all about disturbances which usually interfere when the transmission of messages occur. Best example for noise would include phone static, ineligible printings, receivers not paying attention, sounds of the machines in backgrounds, etc. Noise is always a distortion within the send messages thus anything that is responsible for making these distortions fall beneath noise. This can occur for any point of communication.
A letter being written by the US Army commander from Afghanistan to those of his troop with a message saying about the troop’s contribution for the success of their mission. Colonel David Haight from 10th Mountain Division’s 3rd Brigade Combat team has aimed at providing these letters to almost 3500 men as well as women especially when two of the respective soldiers were found dead that too in combat. Not only this but most of their companions were not aware of reality from the war. Often Haight has been seen telling that, “He can ask any of the soldiers to whatever they desire and he won’t even ask any question regarding that. But if in case the reason for why is explained well then he would be ready to accomplish those missions.” So here a manager exists who can understand your work properly and provide better means of communication.
Suppose if you are asked to communicate with your employees for the new policy regarding sexual harassments; if you wish to compliment your team member who is adding more hours to the work with her extra hours of work; tell your employees regarding job changes; or collecting feedback of employees on budget. While going through these examples what steps would you follow for communication. Managers follow varied methods for establishing communication with the help of 12 questions. These include:
Here at the Exhibit 15-2 you will get a brief all about the methods of communication. A method that managers are choosing for using should always be as per the need of sender, what attribute the message comprises of and which channel best suits it, and then lastly the receiver is required. For example, having conversation with employees about their job changes can only be made through face on face communication. This is done such that addressing can easily be made while having conversation for better questioning concerns.
A best part from interpersonal communicating system is the non verbal communications. This especially means having communication without words. You might have seen that certain communications does not require any kind of words. The best example is when a teacher instructs their students to turn over their page while going through newspaper without having conversation with them. Similarly when kids start keeping books aside this symbolizes that class is over. Size of the clothes of a person also represents a message. In this type of communication a best part are the body languages along with verbal intonations.
Body languages are especially the gestures being made either by facial expression and also other movements of body. A person who is frowning will say different than person who is smiling. These gestures are best for communicating expressions such as fear, aggression, arrogance, anger, joy etc. Learning someone’s body movements and then reacting as per requirement can also help you develop professionally.
Verbal Intonation is the emphasis usually people give to the conversations being done with phrases. For this consider the example of a student who is trying to ask a question to the instructor. Then the instructor would reply what does he mean? Hereafter the reaction of student would vary as per instructors questioning tone. If the tone for each instructor is soft then this would pull your interest and you will emphasis on the word. Often people are seen concerned with the first intonations that arise from others questions. Whereas the other thought might probably say that those person is trying to ignore your question.
Whenever the managers are seen communicating then non verbal communication plays a very crucial role. Remember it doesn’t matter what you are saying but it definitely matters how you are conveying them!
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