Part I Introduction to Management
Chapter 1 management and organizations
- management and organizations a managers dilemma
- why are managers important
- Who are managers and where do the work
- What do managers do
- How is the managers job changing
- Why study management
- Skill exercise building political ability
- Summary by learning outcomes
- Early management
- Classical approach
- Behavioral approach
- Quantitative approach
- Contemporary approaches
- Case application 1
- Case application 2
- Management history module chapter summary by learning outcomes
Chapter 2 understanding management’s context: constraints and challenges
- Understanding managements context constraints and challenges
- The manager omnipotent or symbolic
- The external environment constraints and challenges
- Organizational culture constraints challenges
- Current issues in organizational culture
- Case application 1 out of control
- Case application 2 dressing up
- Chapter 2 summary by learning outcomes
- Skills exercise developing your environmental scanning skill
Part II Integrative Managerial Issues
Chapter 3 managing in a global environment
- Managing in a global environment
- 3.1 What is your global perspective
- 3.2 Understanding the global environment
- 3.3 Doing business globally
- 3.4 Managing in a global environment
Chapter 4 managing diversity
- Managing diversity
- Diversity 101
- The changing workplace
- Types of workplace diversity
- Challenges in managing diversity
- Workplace diversity initiatives
- Preparing for the exams and quizzes
- Preparing for your career
Chapter 5 managing social responsibility and ethics
- What is social responsibility
- Green management and sustainability
- Managers and their ethical behaviour
- Encouraging ethical behaviour
- Social responsibilities and ethical issues today world
- Case application 1 lessons from lehman brothers will we ever learn
- Case application 2 green up on aisle two
- Managing social responsibility and ethics
- Chapter 5 summary by learning outcomes
- Chapter 5 preparing for my career
Chapter 6 managing change and innovation
- Managing change and innovation
- The change process
- Different types of organizational changes
- Managing resistance to change
- Contemporary issues in managing changes
- Stimulating innovations
- Case application 1 too big to change
- Case application 2 stress kills
- The summary of the chapter by learning outcomes
- Preparing for my career managing change and innovation
Part III Planning
Chapter 7 managers as decision makers
- Managers as decision makers
- How is a decision taken
- How is a decision made
- Classification of decisions and decision making conditions
- Styles of decision making
- How to make and implement decisions effectively
- Case application 1 curtain fall
- Case application 2 tumultuous waters
- Summing up decision making managers job
- Check out your managerial instincts
Chapter 8 foundations of planning
- Foundations of planning
- The what and why of planning
- Goals and plans
- Different approaches for goal setting
- Effective planning in contemporary business
- Case application 1 icelandic volcano 1 global commerce 0
- Case application 2 building a future
- Chapter eight summary by learning outcomes
- Preparing for my career in chapter eight
Chapter 9 strategic management
- Strategic management
- Defining about strategy management
- The strategic management process
- Corporate strategies
- Competitive strategies
- Current issues of strategy management
- Case 1 application gaga over gaga
- Case 2 application faded signal
- Summary of chapter nine with learning outcomes
- Contemporary planning processes
- Planning tools for the techniques module
- Preparing tips for the career
- Techniques for resource allocation
- Techniques that will focus more upon environment
Part IV Organizing
Chapter 10 basic organizational design
- Basic organizational design
- Description of six elements helpful or organization design
- Contrast upon mechanistic and other organic structures
- Contingency factors affecting structural choice
- Traditional designing of organizations
- Case application 1 ask chuck
- Case application 2 a new kind of structure
- Chapter ten summary by learning outcomes
- Preparation for career basic organizational design
Chapter 11 adaptive organizational design
- Adaptive organizational design
- Contemporary designs of organizations
- Organizing for collaboration
- Flexible work arrangements
- Contingent force of work
- Todays organizational design challenges
- Adaptive organizational design
- Case application 1 drivers seat
- Case application 2 the virus hunters
- Chapter eleven summary by learning outcomes
- Preparing for my career adaptive organizational design
Chapter 12 managing human resources
- Managing human resources
- The human resource management process
- Identifying and selecting competent employees
- Providing employees with needed skills and knowledge
- Retaining competent high performing employees
- Contemporary issues in managing human resources
- Case application 1 thinking outside the box
- Case application 2 social connections
- Chapter twelve summary by learning outcomes
- Managing your career
- Preparing for my career managing human resources
Chapter 13 managing teams
- Managing teams
- Groups and group development
- Work group performance and satisfaction
- Turning groups into effective teams
- Current challenges in managing team
- Case application 1 aiming higher
- Case application 2 making order of chaos
- Chapter thirteen summary by learning outcomes
- Lets real response
- Preparing for my career managing teams
Part V Leading
Chapter 14 understanding individual behavior
- Understanding individual behavior
- Focus goals of organizational behavior
- Attitudes and job performance
- Personality
- Perception
- Learning
- Contemporary issues in organizational behavior
- Case application 1 understanding hclites part 2
- Case application 2 odd couples
- Chapter fourteen summary by learning outcomes
- Preparing for my career understanding individual behavior
Chapter 15 managers and communication
- Managers and communication
- The nature and function of communication
- Methods of interpersonal communication
- Effective interpersonal communication
- Organizational communication
- Information technology and communication
- Communication issues todays organizations
- Case application 1 gossip girls
- Case application 2 delivery disaster
- Chapter fifteen summary by learning outcomes
- Preparing for the career managers and communication
Chapter 16 motivating employees
- What is motivation
- Early theories of motivation
- Contemporary theories of motivation
- Current issues in motivation
- Case application 1 searching for
- Case application 2 best practices at best bully
- Chapter sixteen summary by learning outcomes
- Preparing for my career motivation
Chapter 17 managers as leaders
- Managers as leaders
- Who are leaders and what is leadership
- Early leadership theories
- Contingency theories of leadership
- Contemporary views of leadership
- Leadership issues in the twenty first century
Part VI Controlling
Chapter 18 introduction to controlling
- Introduction to controlling
- What is controlling and why is it important
- The control process
- Controlling for organizational performance
- Tools for measuring organizational performance
- Contemporary issues in control
- Case application 1 deepwater in deep trouble
- Case application 2 baggage blunders
- Chapter eighteen summary by learning outcomes
- Preparing for my career introduction to controlling
Chapter 19 managing operations
- Managing operations
- The role of operations management
- What is value chain management and why is it important
- Managing operations using value chain management
- Current issues in managing operations
- Case application 1 stirring thing up
- Case application 2 smooth ride
- Chapter nineteen summary by learning outcomes
- Preparing for my career managing operations
