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The Role of Services in Operations Management
Operation management deals with both service and management. Service operation management deals with supervising the function of the firms so that they can provide best service by using as few resources as possible. Service operations management involves supervision of the process in which services are provided along with designing and controlling the strategies. Presently studies are revealing that there is a deficiency of understanding in effective applications of operations. Therefore, it results in increase of costs related to customer service and also the level of customer satisfaction diminishes.
Thus, the study of service operation management helps to understand strategies which will be sustainable, how to utilize big data in order to boost service performances and how to handle employees and customers. This study further guides to remodel their strategies so that they can cope with changing customers’ requirements and increasing competitiveness of the market. Further, this topic has been discussed in details by the role of services in operations management assignment help team.
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