Money-back Guarantee (Refund Policy)
We’re committed to providing our customers with the best homework help experience. If for any rare chance you’re not satisfied with the work, we offer a money-back guarantee.
Choose us with confidence and peace of mind!
Trusted & Transparent Policy
At MyHomeworkHelp, your satisfaction is our top priority. That’s why we’ve established a transparent money-back guarantee policy to give you complete peace of mind when placing a homework help order. Our money-back policy allows you to request a refund under exceptional circumstances, ensuring that you have clear and transparent options.
The money-back guarantee process with us is straightforward. Each refund request is carefully evaluated on an individual basis, as the reasons for requesting a refund can vary.
We take pride in providing our customers with exceptional service and support, and our money-back guarantee is a testament to this commitment. To ensure you’re always satisfied with our work, we invite you to review the circumstances under which you’re entitled to a refund, full or partial. With us, you can feel confident in your order and receive the quality homework help you deserve.
We guarantee 80% (Min B Grade) and above on all tasks we deliver. If that is not met, which rarely happens, the following refund rules will apply:
| >80% (Grade A, B) | No Refund |
| 70-79% (Grade C) | 20% Refund |
| 60-69% (Grade D) | 50% Refund |
| <59% (Fail) | 100% Refund |
Rush Orders: Refund & Revision Policy (Under 24h Deadline)
Understanding the urgency and importance of rush orders, we have a dedicated refund policy for tasks with a deadline of less than 24 hours. Our commitment is to provide the best possible outcome even on tight schedules, but we recognize the unique challenges associated with such orders.
For rush orders, the refund will be processed solely if the work delivered results in a failing grade. We understand the crucial nature of such tasks, so we maintain strict guidelines to ensure maximum satisfaction.
Additionally, we have instituted a 24-hour window post-delivery for rush orders, allowing revisions to be made. This ensures that any concerns or requirements can be promptly addressed, improving the final result. Please note that while we commit to revisions within this window, the overarching refund conditions still center on the final grade achieved.
Cancellation Request
I want to cancel my order
To initiate a cancellation, reach out to our support team through email, phone or Live Chat as soon as possible, and follow up by sending a confirmation message.
- If you cancel your order before a homework helper gets assigned, you'll receive a full refund of your payment.
- Once the paper has been finished and delivered to your order page on time, cancellation is not an option. However, you may request a refund for late delivery or quality-related issues.
- If you choose to cancel your order after a homework helper has been assigned but the assignment has not yet been finished, you may be eligible for a partial refund. The exact amount of the refund will be determined on a case-by-case basis.
I accidentally paid twice for same order
Late Delivery
My homework solution was delivered late
If your homework solution was delivered after the agreed-upon deadline, please get in touch with our support team to discuss your options for a refund. The refund amount will be determined based on the case's specific circumstances.
Please note that if your late submission of materials caused the delay, you might not be eligible for a refund for the late delivery.
My homework revision was late
Quality Issues
Partial Refund Request Due to Unsatisfactory Work
At MyHomeworkHelp, unsatisfactory work quality refers to the instances where the final product delivered does not meet the agreed-upon standards or specifications outlined in your original homework help instructions.
To support your partial refund request, you must provide documented proof of the low quality of your order, such as your instructor’s feedback or a plagiarism report.
To initiate the process, contact our support team via email, phone or Live Chat and provide the required evidence to support your request. Our team will review the case and determine the eligibility for a partial refund.
We take appropriate action to resolve the issue, which may include a partial refund, revision, or a full refund in exceptional cases.
Full refund requests
If you are not completely satisfied with the quality of the homework solutions you received, you have three options.
- You can request a free revision
- You can ask for another writer to be assigned to your order
- You can request a full refund.
If our academic department determines that there are significant mistakes or deviations in the final solution, they will assess the extent of the issues and provide a refund accordingly. The refund amount will be proportional to the amount of incorrect or irrelevant content in the paper. The academic department will make this decision at its sole discretion.