Cancellation & Refund Policy
Our Revision Policy
We will be happy to revise your homework/assignment task to meet your complete satisfaction. All customers of ‘My Homework Help’ will be provided free revisions as per our revision policy:
- Free revisions are done up to 15 days after the service is provided to the customer.
- A free revision will be done only if the initial task guidelines were not followed or missed. Any new requirements or modifications (which were not included earlier in your homework request) can be done with additional payment.
- Grammatical errors, conceptual errors or word count will be fixed free of cost.
- Revisions may take few hours, or sometimes even up to 48h, depending on complexity of task. Any delay in the task revision cannot be claimed for a refund.
Our Refund Policy
My Home Help ensures good quality work for every homework task completed. We provide customers wil copy of plagiarism report, ensuring the originality of work done. We do provide refund (Complete or partial) based on our policy below:
- If the user makes the payment twice by mistake then he/she is liable for full refund of the additional payment done.
- If the user changes his/her mind once the expert is assigned to the task and decides to discontinue our services, then the amount of refund will depend on how much work has been completed till that time. This will allow us to provide fair compensation to our experts. Work done till that time will also be provided with refund.
- In rare case you feel that our services were not satisfactory, you can initiate a refund request. For this, there has to be an agreement between My Homework Help, Customer and Expert. If you and the tutor disagree on whether a refund is warranted, an independent, third-party arbitrator who is an expert in that subject area may be used to decide whether a refund will be given, and if so, how much should be refunded.
- You can use the refund amount to pay for any future assignment task.
Partial Payment Policy
We allow our new customers to make a partial payment to get started with their homework help process. Please note:
- For partial payment, a minimum of 40% amount mentioned in the price quote will be accepted.
- After partial payment has been made, our expert will begin working on the assignment and complete it before the deadline.
- We will then share proof of completed assignment to the customer, and request payment of the remaining due amount.
- Completed homework tasks will be mailed to the customer ONLY AFTER payment of the remaining due amount has been made.
- If the customer fails/rejects to pay the remaining due amount, his/her task will stand cancelled. No amount will be refunded in this scenario and the partial payment amount will be used to compensate the expert for their time.
- Partial payment policy does not apply for examination/quiz help services.
Our Cancellation Policy
A customer can cancel his or her task as per our refund policy (see above). However, please note that
- In case of Same Day Delivery projects, there will be no cancellations.
- All cancellation requests are subjected to authorization and approval from My Homework Help.